Atlassian Technical Service Subscription

Expert support exactly when your team needs it.

Our certified Atlassian experts take care of hands-on configuration, performance optimization, admin coverage, as well as advisory support and expert guidance across Jira, JSM, Confluence, Bitbucket, and Marketplace apps.

Keep your systems stable, secure, and audit-ready.
Access expert support – no full-time hire required.

Choose Your Atlassian Support Plan

STANDARD

40 hours/month

Responsive customer support

Structured monthly status meeting

Fast 1-hour support response time

Guidance to streamline workflows and reduce bottlenecks

PREMIUM

60 hours/month

Everything in Standard

Delivery management involvement

Two status meetings per month

Proactive system performance checks and improvements

ENTERPRISE

80+ hours/month

Everything in Premium

Priority response for higher workloads

Dedicated support phone line

Custom plans available for 100+ hours

Atlassian-certified professionals

Official representation of Softgile

Payment methods in any currency

The Value of Softgile Expertise

Expert Engineering Support

Gain clear solutions and actionable advice from our certified engineers with full-scale Atlassian expertise and hands-on experience managing large-scale, complex Atlassian environments. We also provide guidance on best practices, integrations, and Cloud migration, ensuring your teams get the most value from your Atlassian ecosystem.

Empowering Your Internal Team

We handle complex technical tasks, perform audits, prepare reports and presentations, and provide second-level support – letting your team focus on strategic priorities while we manage the challenging work.

Reliable Support, Predictable Outcomes

Our certified experts handle tasks of any complexity, from audits and reports to advanced configurations, ensuring your Atlassian environment stays stable and secure. With consistent SLA-backed service, you get dependable results without waiting or worrying about internal capacity.

Optimize Your Workflows and Automations

Streamline workflows and fine-tune automations across your Atlassian tools. Reduce repetitive tasks, prevent errors, and accelerate processes – letting your team focus on high-value work while ensuring stable, predictable results.

Book Your Consultation

Schedule a 30-minute consultation with our experts to receive a personalized plan for optimizing your Atlassian setup, improving performance, and easing your team’s workload.